Terms of service

Last updated: October 6, 2026

Welcome to Softly. These Terms of Service govern your use of our website and your purchase of products from Softly.

By accessing our website or placing an order, you agree to these Terms of Service.

If you do not agree with these Terms, please do not use our website or place an order.

1. About Softly

Softly operates an online retail store offering fabric-care products and related products.

For questions regarding our website, products, orders, or these Terms, contact:

Email: softlyfabriccare@gmail.com

You may also contact us through the Contact Us form available on our website.

2. Use of Our Website

You agree to use our website only for lawful purposes.

You must not:

Use the website for fraudulent purposes
Attempt to interfere with the website's operation
Access areas or systems without authorization
Submit false or misleading information
Use our website to violate applicable laws
Copy or misuse our content, branding, images, or materials without permission

We may restrict or terminate access to our website where reasonably necessary to protect our business, customers, or website.

3. Products

We make reasonable efforts to ensure that product descriptions, images, prices, and other information are accurate.

However, product colors, appearance, packaging, specifications, and availability may vary.

We reserve the right to correct errors, update product information, change prices, or discontinue products where necessary.

4. Orders

When you place an order, you are making an offer to purchase the selected products.

An order confirmation does not necessarily mean that your order has been finally accepted.

We may cancel or refuse an order in circumstances including:

Product availability issues
Pricing or listing errors
Payment problems
Suspected fraud
Incorrect order information
Shipping restrictions
Other circumstances where fulfillment is not reasonably possible

If we cancel an order after payment has been received, we will provide an appropriate refund where required.

5. Prices and Payment

Prices are displayed on our website in the currency shown at checkout.

We may change prices at any time before an order is placed.

Payment is processed through third-party payment providers.

You confirm that you are authorized to use the payment method submitted for your purchase.

6. Shipping

Shipping and delivery are subject to our Shipping Policy.

Delivery estimates are not guaranteed dates.

Delays may occur because of customs, carriers, weather, holidays, incorrect addresses, or other circumstances outside our reasonable control.

7. Returns and Refunds

Returns and refunds are governed by our Refund & Return Policy.

Nothing in our Refund & Return Policy or these Terms is intended to remove or limit consumer rights that cannot legally be excluded.

8. Third-Party Services

We may use third-party services to operate our store, including ecommerce platforms, payment providers, fulfillment providers, shipping carriers, analytics providers, and advertising platforms.

These services may have their own terms and privacy policies.

9. Intellectual Property

All content on the Softly website, including our branding, logos, text, graphics, photographs, videos, designs, and other materials, is owned by or licensed to Softly unless otherwise stated.

You may not reproduce, distribute, modify, sell, or commercially exploit our content without written permission.

10. Product Use and Safety

Products should be used according to the instructions and warnings provided with the product.

Customers are responsible for using products appropriately and following applicable care instructions.

Where appropriate, test a product on a small or hidden area before using it extensively, particularly on delicate fabrics.

11. Disclaimer

Our website and its content are provided for general shopping and informational purposes.

We do not guarantee that the website will always be available, uninterrupted, error-free, or completely secure.

To the maximum extent permitted by applicable law, Softly is not responsible for indirect or consequential losses arising from use of our website or products.

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

12. Events Outside Our Control

We are not responsible for delays or failures caused by circumstances outside our reasonable control, including natural disasters, severe weather, strikes, transportation disruptions, customs delays, government actions, international conflicts, or other unforeseen events.

13. Changes to These Terms

We may update these Terms from time to time.

The updated version will be posted on this page with a revised "Last updated" date.

Your continued use of the website after an update may constitute acceptance of the updated Terms to the extent permitted by law.

14. Governing Law

These Terms are subject to the laws applicable to Softly and the applicable consumer-protection laws governing your purchase.

Nothing in these Terms prevents a consumer from exercising mandatory rights available under the laws that apply to them.

15. Contact Us

If you have questions about these Terms, please contact: