Last updated: October 6, 2026

At Softly, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, who we may share it with, and how we protect it when you visit or purchase from our website.

By using our website or placing an order, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Information you provide

When you browse our website, contact us, or place an order, we may collect information such as:

• Your name

• Email address

• Phone number, if provided

• Billing and shipping address

• Order and purchase information

• Payment and transaction information

• Information you provide when contacting customer support

• Reviews, feedback, or other information you voluntarily submit

We only request information that is reasonably necessary to provide our services.

Information collected automatically

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser and device information

• Pages visited

• Referring website

• Approximate location information

• Website interactions

• Cookies and similar technologies

We may use cookies, analytics tools, and advertising technologies to understand how visitors use our website and to improve our marketing and services.

2. How We Use Your Information

We may use your information to:

• Process and fulfill your orders

• Process payments

• Arrange delivery of your purchases

• Send order confirmations and shipping updates

• Respond to customer service requests

• Provide and improve our website and products

• Prevent fraud and unauthorized transactions

• Analyze website usage

• Measure advertising performance

• Provide relevant advertising where permitted

• Comply with applicable laws and legal obligations

3. Sharing Your Information

We may share necessary information with trusted service providers that help us operate our business.

These may include:

• Payment processors

• Shopify and ecommerce service providers

• Product fulfillment and sourcing providers

• Shipping carriers

• Website hosting and technology providers

• Analytics providers

• Advertising platforms

• Customer support providers

For example, when you place an order, we may provide your name, shipping address, phone number, order information, and other necessary details to our fulfillment and shipping partners so your order can be processed and delivered.

We do not sell your personal information simply for the purpose of selling personal data.

4. Payment Information

Payments are processed through third-party payment providers. Softly does not need to directly store your complete payment card details when payment is processed through these providers.

Payment providers may collect and process information according to their own privacy policies.

5. Cookies and Advertising Technologies

We may use cookies and similar technologies to:

• Keep our website functioning

• Remember preferences

• Understand website traffic

• Measure advertising

• Improve the shopping experience

• Show relevant advertising where permitted

Our website may use technologies provided by companies such as Meta, Google, Shopify, and other service providers.

You may be able to control cookies through your browser settings. Certain website functions may not work correctly if cookies are disabled.

6. Third-Party Services

Our website may contain links to or integrations with third-party websites and services.

These third parties have their own privacy policies, and Softly is not responsible for the privacy practices of websites we do not control.

We recommend reviewing the privacy policy of any third-party service you use.

7. Data Security

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.

9. Your Privacy Rights

Depending on where you live and applicable law, you may have rights relating to your personal information, including rights to:

• Request access to information we hold about you

• Request correction of inaccurate information

• Request deletion where legally permitted

• Object to or restrict certain processing

• Withdraw consent where processing is based on consent

• Request a copy of certain personal information

To make a privacy request, contact us using the information below or through our website's Contact Us form.

10. Children's Privacy

Our website is not intended for children to use independently. We do not knowingly collect personal information from children where prohibited by applicable law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When changes are made, the updated version will be posted on this page with a revised "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, you can contact us:

Email: softlyfabriccare@gmail.com

Contact Form: You can also contact us through the Contact Us form available on our website.