Last updated: October 6, 2026

Thank you for shopping with Softly. We work with fulfillment and shipping partners to process and deliver your orders.

1. Order Processing

For in-stock products, orders are generally processed within 1–3 business days.

Processing time begins after your order has been successfully placed and payment has been confirmed.

Processing may take longer during sales, holidays, periods of high order volume, or circumstances outside our control.

2. Estimated Delivery Times

After an order has been shipped, estimated delivery times may vary depending on the destination, shipping method, carrier, and other circumstances.

For current estimated delivery times, please refer to the shipping information provided at checkout.

Delivery estimates are not guaranteed delivery dates.

Actual delivery times may vary depending on:

• Customs clearance

• Shipping carrier schedules

• Public holidays

• Weather

• Remote delivery locations

• Local postal services

• Other circumstances outside our control

3. Tracking

Once your order has been shipped, you may receive tracking information by email.

Tracking information may take some time to become active after the package has been handed to the carrier.

You may use the tracking information provided to monitor your shipment.

4. Customs, Duties, and Taxes

Depending on the destination and applicable laws, customs duties, taxes, or other charges may apply.

Where applicable, these charges are the responsibility of the customer unless otherwise stated at checkout.

5. Incorrect Shipping Information

Please carefully check your shipping information before completing your purchase.

If an order cannot be delivered because of an incorrect or incomplete address, inability to contact the recipient, or another issue caused by the customer, additional shipping or reshipment costs may apply.

6. Delayed Orders

If your order is delayed, please contact us with your order number.

We will work with our fulfillment and shipping partners to investigate the shipment.

Delivery delays caused by customs, shipping carriers, severe weather, natural disasters, strikes, government actions, or other circumstances outside our reasonable control are not guaranteed to be refundable.

7. Lost or Undelivered Orders

If your package appears to be lost or has not arrived within a reasonable period after the estimated delivery window, please contact us.

We may request additional information or documentation from the shipping carrier before determining the appropriate resolution.

8. Shipping Availability

We currently ship to selected destinations shown at checkout.

Shipping availability, shipping methods, and delivery estimates may vary depending on the destination and product.

9. Contact

If you have questions about your shipment, contact us:

Email: softlyfabriccare@gmail.com

Contact Form: You can also contact us through the Contact Us form on our website.

Please include your order number so we can assist you more quickly.